Help > Favourite Answers & Questions

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    Do you offer artwork design services?
Yes. We can create design for you and we will do the printing.
    What file format should I use to save my artwork?
Adobe Acrobat Document (PDF), Adobe Illustrator (ai), Adobe Photoshop (psd). You can get the information by viewing our Artwork Specifications.
    How do I send my artwork?
You send your artwork to us by uploading it After uploading the file you copy the URL that given to you and paste it at the URL area in our order form. You can view this tutorial in every order form.
    Can I use 1MP to print anything I want?
Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. 1MP will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. 1MP will not be responsible for any infringement of artwork content.
    Will I have to pay for the delivery of my goods
We will inform you if there any charges for the goods delivery through phone or email.
    What time can I expect delivery?
While we strive to send your completed order out on time, the exact time of its arrival to your doorstep will depend on the courier service company. Although the courier service company we have engaged delivers to most places, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure.

To track the shipment of your goods, please log in to your Member Online Account and click on the order consignment number in TRACK ORDER. You will be redirected to our courier service providers website where the delivery status of your goods will be automatically displayed for your reference.
    How will my goods be delivered?
All goods are delivered by our appointed courier. 1MP only works with reliable courier service providers that have good track records.
    Which areas do your delivery service cover?
Our appointed courier service provider delivers to all states in Malaysia. However, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure.
    Can I collect my orders personally from your office?
Yes, you can. Kindly arrange with Customer Service.
    Can you send the orders to my customers?
Yes, we can. Kindly arrange with Customer Service.
    What happens if I am not around to receive my goods?
Our courier service provider would normally contact you in advance of delivery. Please inform them if you wish your goods to be delivered at a specific time. Another way would be to use 1MP's Change Address Option when placing your order. This option allows you to have your goods delivered to you at a different address other then your default address in your profile.
    What should I do if I don't receive my orders on time or if there's a mix up in my order?
Contact our Customer Service at 607-453 5168.
Provide us your order reference number and tell us the problem. We'll try to sort it out as soon as possible.
    How do I change my default Delivery Address?
Go to your Profile and update your address. (You need to do this before you place an order.) After you have updated your profile, please contact our customer service so we can take note of the changes. Note: any change of information after your order is submitted may cause a delay in the production and delivery of your goods to your address.
    Who can be an 1MP member?
Anyone residing in Malaysia who is 16 years old and above is eligible for Membership. However, approval of membership is subject to the discretion of the management of 1 Malaysia Printing

Employees of 1 Malaysia Printing, their affiliates, subsidiaries, advertising and promotional agencies, and suppliers are not eligible.
    Why become an 1MP member?
Being an 1MP member allows you to sell our products and services to your customers at a more competitive price. You can enjoy a higher profit margin and definitely a more lucrative direct income through our Agent pricing. Furthermore, our special members-only promotions and commissions enable you to earn more from time to time.
    How do I become an 1MP member?
Step 1: Fill-up the online registration form.
Make sure all info entered is accurate as this will be used for all communication and transactions.

Step 2: Make payment.
When/if your membership application is approved you will need to pay a registration fee of RM858. (Fax or upload the copy of your bank-in slip and sign-up confirmation printout to us if you're paying by cash/cheque through the bank or by online interbank funds transfer.) Upon receiving your bank-in slip and sign-up confirmation printout, we will notify you by email that your account has been activated.
    How do I set my own selling price for the products?
Once you become an Agent, you will have access to the 1MP Agent price list for all our products. With this list, you are free to set your own competitive price. We encourage you to check out the market price in your area before you decide on your final price to your customers. To help those who are not members yet, we welcome them to get our free sample. Within, they will find more information on product pricing, recommended selling price as well as other 1MP benefits. Also included are actual printed samples for them to get a better feel of our products.
    Will 1MP ensure the confidentiality of my customers' data?
Yes. All information sent to 1MP is kept with the strictest of confidentiality. Moreover, we only offer our services to design-print professionals, and not end-users.
    Who supplies 1MP products?
1MP products are developed in-house and produced by ODM printers.
    How do I terminate my Membership Account? If there is a balance in my account, is it refundable upon termination of my membership?
You don't have to terminate your account because we have lifetime membership.